Business Process Change

Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation.

• Covers Business Process Management Systems and the integration of process redesign and Six Sigma
• Explores how different process elements fit together, including the human aspects of process redesign
• Presents best-practice methodologies that can be applied and tailored to an organization’s specific needs
• Offers invaluable, detailed case studies demonstrating how these key methods are implemented

Table of Contents

1 Business process change

Part I: Organization-wide concerns

2 Strategy, value chains, business initiatives, and competitive advantage

3 Understanding your organization

4 Business architecture

5 Measuring process performance

6 Process management

7 An executive-level business process management group

Part II: Process-level concerns

8 Understanding and scoping process problems

9 Modeling business processes

10 Modeling activities

11 Managing and measuring a specific business process

12 Incremental improvement with Lean and Six Sigma

13 A comprehensive redesign methodology

14 Rental Cars-R-Us case study

Part Ill: Implementation-level concerns

15 Software tools for business process work

16 Enterprise resource planning-driven redesign

17 Al-driven process change

18 The future of business process management

APPENDIX 1. Business problem analysis checklist

APPENDIX 2. Core business process modeling notation

APPENDIX 3. Business process standards

APPENDIX 4. Processes and capabilities

APPENDIX 5. Process analysis diagrams used in this book

About the Author

Paul Harmon is a cofounder and executive editor at Business Process Trends, an internationally popular website that provides a variety of free articles, columns, surveys and book reviews each month on trends, directions, and best practices in business process management. He is also a cofounder, chief methodologist, and principal consultant of BPTrends Associates, a professional services company providing executive education, training, and consulting services for organizations interested in understanding and implementing business process management. At the same time Mr. Harmon serves as a Senior Consultant for AI with Cutter Consortium.